My Telstar Technician went above and beyond his assigned scope to assure our instrument parameters documentation was correct across the 15 instruments in the process. Due to his diligence, we expanded this review to 60 other instruments. His work is invaluable.
I would like to express my appreciation of the invaluable help that your technician has been providing for the implementation of the model predictive control at the City of Chico WWTP. His expertise, creativity, and hard work significantly simplified the project implementation and created an opportunity for the project success. While there are still some integration challenges, I now have full confidence that your technician will be able to overcome them and the model predictive control soon will become a reality at the Chico WWTP.
I personally want to bring to your attention how well your team has been supporting us at the City of Manteca…They have never once missed supporting us when we are having emergency issues. I understand that they are always busy, but when we have a need, they somehow make it work...Thanks again for all the help.